EMHS Practice Manager

Updated March 2026

Department: Administrative Team 
Reports to: Site Directors 
Location: The Kedzie Center & LoSAH Center of Hope

Position Overview

Expanded Mental Health Services (EMHS) of Chicago NFP, the founding organization of The Kedzie Center and the LOSAH Center of Hope, seeks an experienced Practice Manager to oversee the administrative functions of the Practice. The Kedzie Center is the first community-funded mental health practice in Chicago, offering comprehensive mental health services tailored to the needs of its community regardless of their ability to pay. It also provides community education and engagement to residents on the northwest side of Chicago. This position offers an opportunity to create innovative, culturally responsive services, expanding and transforming the mental health landscape of Chicago. The Practice Manager will report to the Site Directors of both EMHS Sites, The Kedzie Center and LoSAH Center of Hope. 

The Practice Manager is responsible for overseeing the daily administrative operations of The Kedzie and LoSAH Centers. This role ensures that both Centers are providing a welcoming, trauma-informed client experience while maintaining compliance, operational efficiency, and high-quality administrative support.

The Practice Manager supervises administrative staff, manages office and facility operations, ensures billing and insurance processes are completed accurately, and supports continuous process improvement initiatives.  

The position is currently structured as follows:

Administrative Operations and Systems Oversight: 70%
Facilities and Office Management: 15%
Administrative Team Management: 15% 

Responsibilities

• Oversee Administrative Operations & Process Improvement: Manage daily operations, scheduling, workflows, documentation, and performance metrics while identifying and implementing efficiency improvements. 

• Lead and Support Staff Management: Supervise administrative teams, oversee hiring, onboarding, training, scheduling, and performance management, and foster a positive workplace culture in collaboration with HR. 

• Ensure High-Quality Client Experience: Establish and uphold standards for professional, trauma-informed communication, improve responsiveness, and manage client concerns and escalations. 

• Maintain Compliance & Quality Standards: Ensure adherence to HIPAA and organizational policies, oversee records management, conduct audits, and implement corrective actions to maintain accuracy and compliance. 

• Support Financial, Insurance & Billing Processes: Support billing manager with insurance verification, claims management, billing accuracy, and collections while monitoring trends and improving financial workflows. 

• Manage Facilities, Operations & Safety: Oversee office operations, vendor coordination, supplies, and mail processes, while ensuring workplace safety, emergency preparedness, and regulatory compliance. 

Requirements

This position requires strong leadership, attention to detail, organizational skills, and the ability to balance people management with systems-level thinking. Bachelor’s degree in healthcare administration, Business administration, Human resources, or a related field, or equivalent professional experience. A minimum 3-5 years of administrative experience is required. Prior experience in healthcare, behavioral health, or practice setting is strongly preferred. High proficiency in Microsoft Office Suite and digital file management, familiarity with electronic healthcare records management, payroll and scheduling systems. Experience supervising staff and managing team performance. Excellent written and verbal communication skills, and possesses a proactive, solutions-oriented mindset.  An understanding of insurance verification and billing processes, experience with community mental health, Medicaid, and fluency in languages other than English are pluses. Salary is commensurate with experience and qualifications. 

To apply, send a CV, three letters of reference and a letter describing your approach, capabilities, and interest in the position to asedeno@thekedziecenter.org. EMHS is an equal opportunity employer.