Clinical Intake and Community Engagement Specialist
Updated April 2026
Department: Clinical Staff
Reports to: Associate Director
Location: The Kedzie Center
Position Overview
Expanded Mental Health Services of Chicago NFP, the founding organization of The Kedzie Center, seeks a full-time bilingual clinician to serve as The Kedzie Center's Intake and Community Engagement Specialist.
This position supports our mission of increasing access to culturally informed quality mental health care to residents of Chicago’s northwest side. A non-profit organization, the Center is the first community-funded clinic in Chicago that provides individual, family, and group therapy, psychiatric care, and case management for as long as needed regardless of the client’s ability to pay ( www.thekedziecenter.org). Our model seeks to enhance access to community-based mental health care and education that is tailored and responsive to the North River community (Albany Park, Irving Park, North Park, Sauganash).
The ideal candidate will have a passion for accessible community mental health and community engagement with schools, faith-based organizations, and local partners. This clinician will provide a variety of clinical services including workshops, school-based psychoeducation and process groups, and community interventions to include grief groups, peace circles, parent support, etc. Individuals with interest in an approach that emphasizes depth, insight, and relationships that also acknowledges the psychosocial impact of contextual factors are encouraged to apply.
The intake duties are expected to range from 16-20 hours/week screening prospective clients, providing phone and walk-in support and clinical referrals. This varies during times when intake is open or temporarily closed. The community engagement duties are expected to take up to 15 hours/week. This position reports to the Associate Director and works in coordination with the supervisory and administrative teams. This position has opportunities for professional growth as a community psychotherapist, clinical supervisor and/or administrator, as well as opportunities to develop innovative programming and specialization. Approximate weekly hours: up to 20 hours intake, up to 5 hours of training and supervision, and up to 15 hours of community engagement, notes and other meetings.
Responsibilities
Clinical Intake
During open intake, provides intake screenings (and possibly assessment) for prospective clients to assess fit and screen for financial assistance, as needed. Works with intake team to assign cases and provide clinical referrals. When intake is closed, clinician will provide appropriate referrals for non-clients on the northwest side.
Community Engagement
Develop and maintain collaborative relationships with local partner organizations such as schools, social service agencies, health providers, and faith-based institutions to ensure strong referral pathways and processes. Guidance and support will be provided.
Coordinate and provide community mental health education and prevention programs.
Support community group development and coordinate group implementation.
Coordinate marketing for groups and community events with admin support.
Support program evaluation for quality assurance and grant compliance in coordination with our program evaluation team.
Team Participation
Participate in interdisciplinary staff meetings, clinical supervision, weekly clinical case consultation and professional development training (approx. 5 hours/week)
Maintain records and compliance with agency and state requirements.
Assist with clinical and administrative activities needed to achieve organizational mission.
Requirements
Master’s level degree in clinical field preferred (LPC, LSW, AMFTs welcome).
Ability to provide clinical assessment, therapy and psychoeducation in English and Spanish strongly preferred.
Interest and capacity to co-facilitate groups, circles, and community interventions.
Ability to work collaboratively with clinical and administrative teams.
Attention to detail, strong communication, time management and coordination skills.Salary is commensurate with experience and qualifications.
Applicants should send a resume and cover letter outlining their capabilities and interest in the position to Associate Director Bill Singerman at bsingerman@thekedziecenter.org. Competitive salary and benefits commensurate with experience. EMHS is an equal opportunity employer.
[Salary range on website: 55,000-56,000]
EMHS Practice Manager
Updated March 2026
Department: Administrative Team
Reports to: Site Directors
Location: The Kedzie Center & LoSAH Center of Hope
Position Overview
Expanded Mental Health Services (EMHS) of Chicago NFP, the founding organization of The Kedzie Center and the LOSAH Center of Hope, seeks an experienced Practice Manager to oversee the administrative functions of the Practice. The Kedzie Center is the first community-funded mental health practice in Chicago, offering comprehensive mental health services tailored to the needs of its community regardless of their ability to pay. It also provides community education and engagement to residents on the northwest side of Chicago. This position offers an opportunity to create innovative, culturally responsive services, expanding and transforming the mental health landscape of Chicago. The Practice Manager will report to the Site Directors of both EMHS Sites, The Kedzie Center and LoSAH Center of Hope.
The Practice Manager is responsible for overseeing the daily administrative operations of The Kedzie and LoSAH Centers. This role ensures that both Centers are providing a welcoming, trauma-informed client experience while maintaining compliance, operational efficiency, and high-quality administrative support.
The Practice Manager supervises administrative staff, manages office and facility operations, ensures billing and insurance processes are completed accurately, and supports continuous process improvement initiatives.
The position is currently structured as follows:
Administrative Operations and Systems Oversight: 70%
Facilities and Office Management: 15%
Administrative Team Management: 15%
Responsibilities
Oversee Administrative Operations & Process Improvement: Manage daily operations, scheduling, workflows, documentation, and performance metrics while identifying and implementing efficiency improvements.
Lead and Support Staff Management: Supervise administrative teams, oversee hiring, onboarding, training, scheduling, and performance management, and foster a positive workplace culture in collaboration with HR.
Ensure High-Quality Client Experience: Establish and uphold standards for professional, trauma-informed communication, improve responsiveness, and manage client concerns and escalations.
Maintain Compliance & Quality Standards: Ensure adherence to HIPAA and organizational policies, oversee records management, conduct audits, and implement corrective actions to maintain accuracy and compliance.
Support Financial, Insurance & Billing Processes: Support billing manager with insurance verification, claims management, billing accuracy, and collections while monitoring trends and improving financial workflows.
Manage Facilities, Operations & Safety: Oversee office operations, vendor coordination, supplies, and mail processes, while ensuring workplace safety, emergency preparedness, and regulatory compliance.
Requirements
This position requires strong leadership, attention to detail, organizational skills, and the ability to balance people management with systems-level thinking. Bachelor’s degree in healthcare administration, Business administration, Human resources, or a related field, or equivalent professional experience. A minimum 3-5 years of administrative experience is required. Prior experience in healthcare, behavioral health, or practice setting is strongly preferred. High proficiency in Microsoft Office Suite and digital file management, familiarity with electronic healthcare records management, payroll and scheduling systems. Experience supervising staff and managing team performance. Excellent written and verbal communication skills, and possesses a proactive, solutions-oriented mindset. An understanding of insurance verification and billing processes, experience with community mental health, Medicaid, and fluency in languages other than English are pluses. Salary is commensurate with experience and qualifications.
To apply, send a CV, three letters of reference and a letter describing your approach, capabilities, and interest in the position to asedeno@thekedziecenter.org. EMHS is an equal opportunity employer.